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Terms of Use

Welcome to WeSurvey [Premium Version] (hereinafter referred to as the "Product"). Before you formally activate the API service, please carefully read and fully understand the rules that should be followed when using WeSurvey APIs. Your use of WeSurvey API services indicates that you have read and agreed to be bound by all contents of these rules.

  1. WeSurvey platform API services provide Premium Version users with technical services including survey data integration, team contact management, account integration, webhook interface configuration, etc. For specific service content, please refer to the API Documentation (hereinafter referred to as the "Service").

  2. When using the Product, you should ensure timely payment. Tencent shall not be responsible for any losses caused by service suspension due to your failure to make timely payments or renewals.

  3. Usage Limitations: The API call frequency for each team account's appid must not exceed 20 times/second, otherwise errors may be returned due to high-frequency calls.

  4. You obtain the right to use the Service after agreeing to these rules and successful payment. You may only use WeSurvey products and services for your internal business purposes, and you must not:
    (1) Sell, sublicense, distribute, display, store, copy, modify, decompile or disassemble, convert, reverse engineer, benchmark, intercept, mirror, translate or transfer the Product and Service in whole or in part, or as a component of any other product or service;
    (2) Use the Product and Service to compete with Tencent or to create product alternatives or derivative works (including tools, algorithms, or models);
    (3) Allow any third party or unauthorized user to access, use the Product/Service or benefit from it in any way;
    (4) Combine the basic data in the Product or Service with any third-party technology or any artificial intelligence, algorithms, or models;
    (5) Use the basic data in the Product or Service to develop or train any artificial intelligence, algorithms, or models;
    (6) Download or scrape data from the Product or Service;
    (7) Perform any text or data mining or indexing on the Product or any basic data.
    You shall be responsible for any violations of applicable laws or regulations, these rules, or any third-party rights (including unauthorized use) resulting from the above actions. If Tencent incurs costs or suffers losses under the circumstances specified in this clause, you must bear full compensation responsibility.

  5. Tencent specially reminds you to properly safeguard your application credentials (including appid and secret). Tencent and you share the responsibility of maintaining the security of application credentials. Tencent will take and continuously update technical measures to protect the security of your application credentials on the server side. You need to take specific measures to protect your application credentials' security. You must not share Tencent's application credentials with third parties in any way; or use them to create products or services that are detrimental to Tencent and its affiliates or third-party suppliers. You shall bear the responsibility for any losses caused by poor custody resulting in your application credentials being used by others or shared key issues. You understand and agree that before you explicitly inform Tencent through complaints or appeals about your application credentials being used by others or information data leakage and provide relevant supporting materials, Tencent has reason to believe that the account behavior is your use of the account.

  6. When you suspect others are using your application credentials, you agree to notify Tencent immediately. If you currently use application credentials that were not initially applied for by you or obtained through other means provided by Tencent, but you are aware of these credentials, you must not perform any operations with these credentials and please notify Tencent at your earliest convenience.

  7. Usage Information. Tencent may collect information related to your use of the Product/Service. Tencent may use such information for legitimate business reasons, including but not limited to recommending products, services, or features that users might be interested in, testing and improving products, protecting and enforcing our rights under this agreement, and may communicate such information to third-party suppliers for the same purposes.

  8. You understand and agree that to protect your and other users' data security and prevent user information leakage, damage, tampering, or loss, Tencent has the right to conduct access reviews of your connected information systems, including but not limited to technical level review, security level review, etc., and provide recommendations for anti-intrusion, anti-virus measures based on the review results. If your information system still fails to meet the requirements for protecting user data security, Tencent has the right to refuse or terminate this service.

  9. Tencent retains full ownership and all rights to the Product (including any basic data models, databases, or datasets) and any configurations or modifications to the Product, which are Tencent's valuable intellectual property, confidential information, and trade secrets. You may only use them as explicitly permitted under this agreement. If you discover any unauthorized use of the Product or Service, you must notify Tencent immediately.

  10. The Product will undergo functional adjustments, updates, and optimizations from time to time, and may also adjust charging amounts and models. If Tencent makes fundamental changes to the Product that affect your use of it, you may send written notice to Tencent within 30 days after the change to terminate the affected Product.

  11. Tencent shall not be liable for any non-performance or delayed performance due to the following reasons:
    (1) Technical or network reasons caused by you or third parties;
    (2) Caused by your incorrect use of the Product, such as not following usage instructions or not complying with minimum recommended technical requirements;
    (3) Changes you made to the Product;
    (4) Your failure to install appropriate and adequate anti-virus or anti-malware protection and maintain appropriate backup and recovery systems;
    (5) Your failure to install updates provided by us;
    (6) Due to industry technical limitations, network conditions, force majeure, viruses, trojans, hacker attacks, system instability, communication line failures, third-party service defects, government actions, etc.
    (7) Other reasons not attributable to Tencent.
    If Tencent becomes aware that the Product has failed due to one of the above reasons, Tencent has the right to charge you for fault investigation work at the then-applicable rates. Tencent will assist you in resolving faults at your request, with costs to be agreed upon by both parties.

  12. If you violate relevant laws and regulations as well as the provisions of this agreement and related specifications, Tencent has the right to make independent judgments and restrict, freeze, or terminate your use of the account at any time, and decide whether to restore use based on actual circumstances. You shall bear any losses caused to you (including but not limited to communication interruption, user data and related data clearance, etc.).

  13. This agreement constitutes a supplementary agreement to the WeSurvey Platform User Service Agreement. When using the Product and Service, you should also comply with the WeSurvey Platform User Service Agreement and related agreements, rules, and specifications issued by Tencent regarding the WeSurvey platform.