Customer Satisfaction Survey
Dear Customer, Thank you for choosing our company. We value your feedback and would appreciate it if you could take a few minutes to complete this survey. Your opinions and suggestions are crucial in helping us improve our products and services.Please answer the following questions honestly to the best of your ability.
How likely are you to recommend our company to a friend or colleague?(Please rate on a scale of 1 to 10.)
1(No way)~10(Probable)
Overall, how satisfied are you with our company?(Please select one option.)
Very satisfied
Somewhat satisfied
Slightly dissatisfied
Very dissatisfied
Neutral
Which of the following words would you use to describe our products?(You may select multiple options.)
Reliable
High quality
Practical
Unique
Good value for money
Overpriced
Unusable
Ineffective
Poor quality
Unreliable
How well do our products meet your needs?(Please select one option.)
Excellent
Good
Not very well
Not at all
Somewhat well
How would you rate the quality of our product?(Please select one option.)
High quality
Low quality
Very poor quality
Average
Do you think our product is good value for money?(Please select one option.)
Excellent
Above average
Below average
Poor
Average
When you raised a service-related question with us, how responsive were we?(Please select one option.)
Extremely responsive
Quite responsive
Somewhat responsive
Not very responsive
Not at all responsive
Not applicable
How long have you been a customer of our company?(Please select one option.)
This is my first purchase
Less than 6 months
6 months to 1 year
1-2 years
More than 3 years
I have not made a purchase yet
How likely are you to purchase our products again?(Please select one option.)
Extremely likely
Very likely
Not very likely
Not at all likely
Maybe likely
Do you have any other comments, questions, or concerns?(Please provide any additional feedback.)
WeSurvey