WeSurveyWeSurveyLast updated: March 2025
Tencent Cloud International Pte. Ltd. uses your personal data to provide the features and services through our survey platform that comprise the Services. We also use your information for account set up and maintenance, payment processing, troubleshooting and to support and improve the Services. Detailed information is set out in the “How do we use this information, and what is the legal basis for this use?” section.
Data is shared with third party service providers to support the Services as well as processing your transactions. We also have affiliates around the world who help us deliver the Services and we may be required by a court or legal obligation to disclose certain information in some circumstances. Detailed information is set out in the “How we share your personal data” section.
This policy describes how Tencent Cloud International Pte. Ltd. and our affiliated entities ("Tencent", "we" or "us", “our”) will make use of your data in relation to our web-based survey platform available at https://wesurvey.com and any upgrades, extensions, improvements, and derivative works of the foregoing, and any related support and professional services (“Services”).
It also describes your data protection rights, including the right to object to some of the processing which Tencent carries out. More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.
Our Services are not intended for use by children under the age of 16. We do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Services.
We collect and process personal data about individuals in the following categories:
Creator. Customer who creates surveys, forms, or questionnaires using our Services. For contents of any question or attachment provided to us for the Creator to set up a survey (“Survey Data”), such Creator is the controller, we are the processor of Survey Data.
Respondent. Individual who receives a survey, forms or questionnaire powered by the Services. For information provided by a Respondent through responding to a survey, filling out a form, submitting an application to a Creator using our Services (“Survey Response Data”), such Creator is the controller, we are the processor of Survey Response data.
Visitor. Individual who visits our website for exploring the Services information or accessing a survey as a guest.
The types of personal data we collect from you when you interact with us and use our Services include the followings:
| Category | Details |
|---|---|
| Account Data | Your account registration information and settings such as phone number, verification code, login details which include login information on third-party platforms such as email address, name and profile picture. |
| Services Usage and Interaction Data | Your interaction with our Services and how you use our Services, this includes data such as assigned identifier, resource name, application ID, interface call volume, template name, language, operation log and statistics. |
| Device and Connection Data | Information about your device and network connection that is used to access our Services such as device model, version, region, port, IP address, application descriptions, bandwidth, domain name, operating system. |
| Billing and Subscription Data | If you subscribe to our Services which involves payment, we will collect information such as username, assigned identifier, resource name, fee, timestamp, subscribed plan details. |
| Your Communications with Us | If you contact us (via contact form, phone, email, chat, or other means), contents of any message or attachments provided to us relating to the communications. This includes information provided for troubleshooting purpose such as error message, network type, output, resource ID, single step debugging information, Status. |
| Cookies and Similar Technologies | For more information, please refer to our Cookies Policy (https://wesurvey.com/protocol/cookie.html). |
Our website is not directed at children and our Services are not intended for children. By children, we mean users under the age of 16. We do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the website.
Creator
We will only use your personal data as a Creator for the purposes and legal bases set out below:
| Purpose | Legal Basis |
|---|---|
|
We will collect, use and store Services Usage and Interaction Data, Account Data, Device and Connection Data, Billing Subscription Data, Your Communication with Us to take pre-contractual steps with you or to perform our contractual obligations towards you, including: • Account registration • Account registration • Providing the Services • Processing Payments • Troubleshooting • Communicating with you |
It is necessary for us to process your personal data in order to perform our contract with you, or to take steps at your request prior to entering into a contract with you. |
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We will analyse data such as request details, application ID, execution time, DNS domain name, error message, network type, output, resource ID, system performance status to ensure our Service is made available to you in an efficient and error-free manner. |
We have a legitimate interest to analyse usage trends and preferences of our customers in order to improve the user experience of our Services, and to develop new services, and features. |
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We will collect Cookies and Similar Technology data the purposes listed in the Cookies Policy (https://wesurvey.com/protocol/cookie.html) |
Your consent for us to process such data. |
Respondent
We will only use your personal data as a Respondent for the purposes and legal bases set out below:
| Purpose | Legal Basis |
|---|---|
|
We will collect, use and store your Services Usage and Interaction Data, Device and Connection Data, and Your Communications with Us to perform our contractual obligations towards the Creator. |
It is necessary for us to process your personal data in order to perform our contract with the Creator. |
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We will analyse data such as request details, application ID, execution time, DNS domain name, error message, network type, output, resource ID, system performance status to ensure our Service is made available to you in an efficient and error-free manner. |
We have a legitimate interest to analyse usage trends and preferences of our customers in order to improve the user experience of our Services, and to develop new services, and features. |
|
We will collect Cookies and Similar Technology data the purposes listed in the Cookies Policy (https://wesurvey.com/protocol/cookie.html). |
Your consent for us to process such data. |
Visitor
We will only use your personal data as a Visitor for the purposes and legal bases set out below:
| Purpose | Legal Basis |
|---|---|
|
We will collect and use your contact information to manage our relationship with you. |
We have a legitimate interest in managing our business and providing services to our clients. |
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We will collect Cookies and Similar Technology data the purposes listed in the Cookies Policy (https://wesurvey.com/protocol/cookie.html). |
Your consent for us to process such data. |
Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.
We have servers for the Service in Singapore. We also have support, engineering and other teams who may support the Service from Singapore and Mainland China.
Transfers between our affiliates and to third parties use applicable safeguards, such as incorporating standard contractual clauses, obtaining your consent first or taking into account adequacy assessments.
Only where necessary will we share your personal data with third parties. Situations where this occur are:
Third parties that provide services in support of the Service. All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal data for any purpose except where strictly necessary for the Service (i.e., for the purpose(s) described above).
Companies within our corporate groupwho process your personal data solely for the purpose of providing the Service to you. All such group companies may only use your personal data in accordance with this Privacy Policy.
Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.
Third parties to ensure safety, security, or compliance with laws. We may disclose your information to:
enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law.
A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.
You have the following rights:
| Right | Summary |
|---|---|
|
The right of access |
Enables you to receive a copy of your personal data |
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The right to rectification |
Enables you to correct any inaccurate or incomplete personal data we hold about you |
|
The right to erasure |
Enables you to ask us to delete your personal data in certain circumstances |
|
The right to restrict processing |
Enables you to ask us to halt the processing of your personal data in certain circumstances |
|
The right to object |
Enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party) or where we are performing a task in the public interest - your objection will be upheld, and we will cease processing your personal data, unless the processing is based on compelling legitimate grounds or is needed for the exercise or defence of legal claims that may be brought by or against us. |
|
The right to data portability |
Enables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible |
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
If you wish to exercise any of these rights, please contact us at the contact details set out below.
Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your data for other purposes, such as those set out above.
If you have unresolved concerns, you have the right to complain to a data protection authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place.
Where we process Account Data, Service Usage and Interaction Data, Device and Connection Data, Billing and Subscription Data, we do this for as long as you are an active user of our Services, we retain the personal data until you terminate the Services or request to delete your account with us.
Where we process contents of any message or attachments provided relating to your communications with us, we retain the personal data for the communications.
In relation to survey responses and survey information shared with the Creator, the retention period of such data is determined by the Creator, and not by us. Please reach out to the Creator for more information.
We reserve the right to update this privacy policy at any time, and we will provide you with a new privacy policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
The data controller for your personal data is Tencent Cloud International Pte. Ltd. If you have questions about this privacy policy or wish to contact us for any reason in relation to our personal data processing, please contact our data protection offer at: dpo_wesurvey@tencent.com.
We have appointed a local representative in the in the European Economic Area, United Kingdom, and Switzerland, Tencent International Service Europe B.V., who you can contact. Our EU representative can be contacted at the following address Atrium building, 8th floor, Strawinskylaan 3127, 1077 ZX Amsterdam, the Netherlands.